Technical Support Intern

Job Title:
Technical Support Intern

Department:
Customer Service

Location:
Marlborough, MA

Duration:
10 - 12 Weeks

About Optos:
Optos is a leading medical technology company specializing in the development and manufacture of advanced eye‑imaging equipment. Our innovative devices capture high‑resolution, ultra‑widefield images of the retina—known as the optomap® exam. Providing eye‑care professionals with a quick, patient‑friendly method to assess retinal health.

The company was founded by Douglas Anderson after his five‑year‑old son experienced permanent vision loss due to a retinal detachment that went undetected in a routine eye exam. Motivated to ensure such conditions are identified earlier, Mr. Anderson pioneered technology capable of delivering wide, clear digital retinal images with greater ease and accuracy.

Today, Optos systems are used worldwide in independent ophthalmic practices, hospitals, and universities, helping millions of patients through improved retinal imaging and diagnostic capabilities.

Overview:
Optos Technical Support is offering an exciting internship opportunity for an individual with a strong interest and foundational background in IT systems and database management. You will join a highly motivated team of technical support engineers working for a global leader in retinal imaging solutions.

Key Responsibilities:

• Assist with installing and configuring essential software tools that support remote system monitoring.
• Identify, troubleshoot, and help resolve SQL database issues, including challenges related to systems approaching 10 GB data limits.
• Analyze data trends and prepare a comprehensive report outlining findings, progress, and recommendations.

This internship will provide hands‑on experience in database management and offer meaningful insight into proactive approaches for resolving technical issues in a production environment.

What You'll Gain:

• The opportunity to work alongside experienced professionals in a supportive and collaborative environment.
• A meaningful project where your input and contributions will have direct impact.
• A deeper understanding of SQL database management and remediation processes.
• Practical experience working with enterprise software, tools, and troubleshooting techniques.

Essential Experience & Skills:

• An IT background with an understanding of fundamental database concepts.

• Experience with software installation and the use of technical tools relevant to the project.
• Ability to work effectively both independently and within a team setting.
• Strong organizational skills with the ability to plan and prioritize tasks to meet deadlines and deliver high‑quality results.
• Excellent written and verbal communication skills, ideally with experience preparing documentation or presentations.
• A positive attitude, curiosity, and willingness to learn.

Benefits

At Optos, we offer a highly competitive compensation and benefits package.

• The hourly rate for this position is $20 per hour.

Equal Opportunities Employer

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, age or protected veteran status.

If you feel you have the necessary skills and experience and want to join a great team, please click on the Apply button!