Field Service Engineer - Field Based - Charlotte, NC

Field Service Engineer

Location:  Field Based -  Charlotte, NC Area

OVERVIEW

Provide field service support to Optos customer base.  Install, repair, perform preventive maintenance and train customers in the use and care of Optos instrumentation.  Support marketing shows when required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    Plan installation of new customer sites by liaising with in-house field support team and conducting a pre-installation conference call with the customer
•    Provide optimum customer satisfaction on all Optos products and services
•    Install, repair, perform preventive maintenance, and retrofit Optos instrument products
•    Support customers on the operational aspects of the instrument, equipment and software
•    Install and maintain wired computer networks
•    Complete and submit all Regulatory and company required documentation
•    Provide remote diagnosis/repair support when needed
•    Relay field repetitive failures/quality issues to internal support specialists
•    Ensure that all repair parts are on site when needed and all related CRM transactions are completed thoroughly and in a timely manner
•    Test repaired instruments in all operating modes per specification
•    Represent Optos at technical shows and exhibitions as required

MINIMUM QUALIFICATIONS

•    Bachelor’s degree or equivalent technical education gained through work experiences
•    Previous field service experience in the medical device industry is a plus
•    Basic wired and wireless network integration experience
•    Skilled in instrument operation, test, maintenance, alignment, and repair procedure
•    Ability to produce high quality work under pressure and within tight timescales
•    An ability to work within tight deadlines and manage time effectively
•    Strong team player with flexible attitude to work priorities
•    Excellent written and verbal communication skills
•    Good computer skills (MS Office applications)

PHYSICAL/TRAVEL REQUIREMENTS

•   Valid drivers licence

•   Up to 70% travel (Domestic travel and overnight trips which may last several days, potential for international travel)

•   Ability to  lift/lower/carry/push/pull 1-50lbs frequenty and 50-100lbs occassionally

•   Manual dexterity of arms, hands, and sholders to push/pull/grasp equipment/tools.

•  Ability to work in tight spaces

SALARY & BENEFITS

At Optos, we offer a highly competitive compensation and benefits package.

•   $60,000 - $62,000 base with overtime pay

•   Participation in the Field Service Incentive plan
•   Average total income $80-90K

EQUAL OPPORTUNITIES EMPLOYER
Equal opportunity employer including disability and veteran status.  

If you feel you have the necessary skills and experience and want to join a great team, please click on the Apply button!