Customer Service Administrator

Customer Service Administrator  
Dunfermline
Fixed Term Contract – 6 months

ROLE SUMMARY

We are currently looking for a Customer Service Administrator to join our Customer Service team based in Dunfermline on a 6-month fixed term contract.

The growing multilingual team is responsible for supporting Optos’ Customers across the European region. The role involves day to day support for Customers and Customer Service colleagues in always delivering a world class experience to all Optos Customer. This is a multi-disciplined role and requires someone with a passion for excellence and a drive to maintain high levels of Customer Satisfaction. Exceptional organisational skills are essential.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Triaging of incoming emails in shared Customer Service mailboxes.
• Planning and scheduling of Support activities for Customers.
• Creating CRM cases from Customer emails and calls.
• Resolve phone, email, and fax enquiries from internal and external Customers.
• Sales order processing and shipment tracking.
• Back-order management.
• Returns processing.
• Processing incoming and outgoing post.
• Preparation of reports and documents using Excel, Word, and Power Point.

MINIMUM QUALIFICATIONS

• Degree level standard of education or equivalent education gained through work experience.
• Strong organisational skills.
• A 2nd language in addition to English would be a beneficial (German, Spanish, French).
• Total commitment to providing an exceptional customer experience.
• Ability to work in a fast-paced environment and to be able to effectively manage multiple tasks across several business systems.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Computer literate - Excellent Excel, Word, and Power Point skills.
• Good problem-solving skills.
• Team player.

BENEFITS

At Optos, we offer a highly competitive compensation and benefits package.

EQUAL OPPORTUNITIES EMPLOYER

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, age or protected veteran status.

If you feel you have the necessary skills and experience and want to join a great team, please click on the Apply button!