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Customer Service Representative - German speaking

Date: Nov 27, 2021

Location: Dunfermline, GB, KY11 8GR

Company: Optos

Customer Service Representative

Permanent

 

ROLE SUMMARY

We are currently looking for a fluent German speaking Customer Service Representative to join our busy Customer Service department based in Dunfermline. Working within our growing multilingual team, you will be responsible for supporting Optos’ Customers across the European region.

 

The team remit is to deliver a world class experience to all Optos Customers at all times. The role involves pre-sale activities and providing services throughout the lifetime of the Customers contract with Optos. This is a multi-disciplined role and requires someone with a passion for excellence and a strong understanding of what is required to maintain high levels of Customer Satisfaction. Exceptional problem-solving skills are essential, as is the ability to effectively coordinate activities with a number of other departments. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Order Management of sales and service requests.
  • Contract Administration/Management.
  • Effective management of Customer complaints and enquiries relating to Optos service and products.
  • Coordinate planning of Customer equipment installations and servicing visits by working closely with Field Service colleagues.
  • Work with logistics and supply chain teams to drive open back orders to delivery, in accordance with Customer SLAs.
  • Maintain Customer and product records throughout the sale or rental period.
  • Build strong relationships with key Customers and Stakeholders to ensure that value is added at every opportunity.
  • Communicate detailed information to Customers and internal stakeholders in a clear and concise manner.

 

MINIMUM QUALIFICATIONS

  • Previous experience within an international customer service/operations or logistics environment essential.
  • Bi-lingual, English and German required.
  • Total commitment to providing an exceptional customer experience.
  • Ability to work in a fast-paced environment and to be able to effectively manage. multiple tasks across several business systems.
  • Excellent attention to detail.
  • Must be able to challenge others to deliver exceptional service to your customers.
  • Excellent verbal and written communication skills.
  • Proven problem-solving ability and significant commercial awareness.
  • Good interpersonal skills with a consultative communication style.
  • Good PC skills (MS Office applications).
  • Team player.

 

BENEFITS

At Optos, we offer a highly competitive compensation and benefits package.

 

EQUAL OPPORTUNITIES EMPLOYER

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, age or protected veteran status.

 

If you feel you have the necessary skills and experience and want to join a great team, please click on the Apply button!